Now even better...
"I wouldn't have thought the helpdesk and RMA system (can't call it a modification, this is now an add-on system in it's own right and grossly under-valued in terms of it's price!)... but Rob's added more and more features to it in it's latest release, including the ability to recall a product. Imagine having a problem with one of your products and having to search through your own records to effect a recall?! This system can now do it all! It can find the sale of a certain product to every customer that bought it and send messages to them to send it back for a refund, etc. Not a nice situation for any store owner to have, but imagine the chaos of organising an event like that? It also allows tartgeted marketing to customers who have bought a certain product too, so you can contact them and sell them something else to go with their original purchase... It just gets better and better, every store should have this helpdesk facility! Dave, www.bits4vits.co.uk"
By Dave Jones
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"Wouldnt be without it on one particular site that I edit a lot."
Oct 25 2010, 12:55 PMby Shan Sugrue
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