Don't hesitate for one second....
"Even more great updates in this latest release! The biggest for us is the updated RMA capabilities. We have hundreds of RMA's and thousands of tickets and still going strong with no hiccups. This is the only solution you should consider for a helpdesk/RMA system if you have more than a few tickets a day. Having used ledger for quite a while and we tested zen, kayako, livehelp and a couple others, this is still the best solution available."
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